Dstv service

My DSTV account has been suspended for the third time this month. I have called to enquire why as I have made payment, every time I'm told that there is no payment received I've send proof of payment but still recieve messages for no paymeny. When l call the consultants are rude and unhelpful I get reconnected for an hour or 2 and then the same thing happens I get disconnected. This is my time and money I spend on the phone. after numerous calls this evening I get told " ow I think this is a problem as we have had a few calls like these" This is unacceptable you need to inform your consultantsearch that they don't need to waist our time having to call so many times. SORT THIS OUT OR AT LEAST LET US KNOW WHEN WE SHOULD EXPECT THIS TO BE RESOLVED.