BM
Boitumelo M
1 reviews | Active since Sept 2018
17 Sept 2018, 16:35
DSTV service
I have been a dstv customer for more than a decade now and I must say the service I got of late has been dissatisfying I have contacted them numerous times regarding my account and the balance. They tell Me about an overdue amount which is extremely high, I do not get answers as to why it is so high because we have not had dstv on for over a month now.... so what am I paying for? Also when in contact with them on Facebook messenger they take forever to respond and they don't give me answers.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Sept 2018, 09:02Dear Boitumelo Mogotsi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Sept 2018, 09:02
Official
Dear Boitumelo Mogotsi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Sept 2018, 10:13Good day Boitumelo Mogotsi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our record indicate that you have been assisted by our consultant that corrected the billing on your account and adjusted it accordingly.
You were also advised on the amount to pay to reconnect your service.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply19 Sept 2018, 10:13
Official
Good day Boitumelo Mogotsi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our record indicate that you have been assisted by our consultant that corrected the billing on your account and adjusted it accordingly.
You were also advised on the amount to pay to reconnect your service.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,