DSTV **** Service

<p>20 May 2016</p> <p>Multichoice should not even get a rating of "terrible" as your servcice is beuond that!!!! Apart from the fact that you make me hold endlessly I had to call you back 3 times for the same query. Last week I confrimed with a cc agent that I wanted to change my payment date of the 20th to the 26th. I was told that if I dont change it on the day I normally make a pmnt I will have to pay in an amount of R200 and something. I patiently waited for the 20th (my payment date) and after I made the payment called them. The call center agant was really "miss know it all" I said i would like to change my d/o date to the 26th form the 20th. CC Agent " you dont have a d/o you make EFT" Me "Ok that is what I meant I want to change the payment date" She makes hold for howver long comes back to advise " If you make change the date now your DSTV will be cut" Me "What, why" CC Agent " You need tomake payment first" ME " Ihad already made payment" After much haglling of when I made the payment I asked if I could e-mail her proof. ME " you guys are the subject matter experts and should not have advised me to call this date" CC Agent " We are not a bank" ME "when will the payment reflect" CC Agent "24 to 48 hours" ME " Exactly as I said if your agent knows my history and knows its only going to reflect up to 48 hours from now I should not have been advised to cal in today. "CC Agent you dont understand me mam" ME loosing my cool told her to put a supervisor on the line... afer waiting for another +/- 10min CC Agent " my supervicor is busy on the other line" ...This went on about me and her aguing when I lost my cool and asked put the phone down in her ear! The point is that she did not apologse on behalf of her Multichoice for not giving me good advise to stop me from calling in and waiting on the line for minutes to tick by whilst my cellphone bill goes up! I hope you listen in to todays calls as really your agants should know better than to keep telling a custor "mam you dont understand me"... at the end of the day she should have understood me!</p> <p> </p>