DSTV Service.

<p>I sent below mail to Multichoice:</p> <p> </p> <p>I am sending this mail in frustration about your BAD service. </p> <p>I am having extreme difficulties with my extra view decoder. </p> <p>I took it in a couple of times recently, as it does not work. </p> <p>Today I was at Theo Counter 6/7 after I encountered problems with the PVR and he mentioned that there could be a problem with the power supply and handed me a new power supply. I came home and installed the new power supply and the channels were fine and no signal problem. I could change between the channels, record etc. – no problem.</p> <p> </p> <p>10 minutes later we had a problem when changing the channels as it did not want to change between channels and I pressed the exit button numerous times with no effect, even the lines at the bottom that shows the next round of programmes did not go away when pressing “exit”.</p> <p> </p> <p>I could not even change channels by pressing the channel buttons on the front of the PVR.</p> <p> </p> <p>I did check that the remote was functional and the batteries was OK, in fact this is a new remote that I got from DSTV about 2 months ago.</p> <p> </p> <p>And do not tell me that there is a problem with the dish or installation, as it is nonsense as I mentioned that I had perfect picture today when coming back from Theo…..</p> <p> </p> <p>I request that you send a DSTV technician to come and assess the problem, as I will not pay an external company to assess, if there is signal, indicating that the installation is fine.</p> <p> </p> <p>Can you please assist we with this issue, as I am really upset about your service and feel that I should visit your offices to speak to a Senior manager/Director to discuss this with them.</p> <p> </p> <p>I expect a Senior person to call me back to discuss</p> <p> </p>