JD
Johan D

1 reviews | Active since Jun 2014

12 Sept 2016, 19:32

DSTV service

<p>I've done the price lock deal forR949pm. 2 months back .Installation was in time plus setup with extra view without problems First month all went well and then it started on a weekly basis I have to call to clear error codes then the primary decoder is not linked anymore. Then they apologize and fix it. Today the same happened and after 57 minutes on the line still not fixed the lady will escalate "can take up to 48 hours to fix"was the reply!</p> <p>Can someone please sort this out once and for all.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Sept 2016, 06:38
Official

Dear Johan

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Sept 2016, 10:19
Official

Good day Mr Dreyer

We tried to contact you telephonically without any successes.

Our records indicate that extra view is active on your account. Please advise by return mail the error you experiencing in order for us to assist you accordingly.

Awaiting your responds

Rupert

Best regards,