JT
Juan T
1 reviews | Active since Aug 2015
21 Aug 2015, 10:19
DSTV sending out 10x duplicated SMS's on billing
Hello Peter,<br> <br> I'm a DSTV customer, I Have been receiving DSTV billing reminders, literally 10 and more SMS'S right after each other, it started yesterday, and again today at 09:39 till 09:52 on my phone, from 10 different numbers<br> please advise,<br> <br> Regards<br> David
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
01 Sept 2015, 13:48Hello dtoitjd,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you confirmed that your problem is resolved, please be advised if you need any assistance in near future please make use of our other mediums of communication below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you confirmed that your problem is resolved, please be advised if you need any assistance in near future please make use of our other mediums of communication below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply01 Sept 2015, 13:48
Official
Hello dtoitjd,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you confirmed that your problem is resolved, please be advised if you need any assistance in near future please make use of our other mediums of communication below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you confirmed that your problem is resolved, please be advised if you need any assistance in near future please make use of our other mediums of communication below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta