IR
Ian R
1 reviews | Active since Nov 2010
24 Sept 2024, 08:22
DSTV sell Ultras that are faulty so that each year you are forced to get new unit
Multichoice is selling non functioning Explora Ultras as new and I believe they do this intentionally. Their equipment is sub standard and they are abusing their sole supply status. I have had 4 NEW replacements since Feb 24 and they all have the same problems. One new unit failed in the test centre!! Errors are: * Units just stop working * Units freeze when changing services or pausing * Units reboot when trying to play catchup titles * Units stop responding to remote reset. And so the list goes on. Do not buy the Explora Ultra. The quality is *******
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Replies (2)
DStv (MultiChoice)'s replyOfficial
24 Sept 2024, 08:39Hi Ian,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply24 Sept 2024, 08:39
Official
Hi Ian,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
IR
Ian R's updateReviewer Update
24 Sept 2024, 09:25Investigate but if you do not address the sub standard quality you are not doing the right thing. Your COE line does a great support job but they cannot fix ******* kit.
IR
Ian R's update24 Sept 2024, 09:25
Reviewer Update
Investigate but if you do not address the sub standard quality you are not doing the right thing. Your COE line does a great support job but they cannot fix ******* kit.