DL
Dewald L
1 reviews | Active since Mar 2012
05 Jul 2015, 08:55
DSTV self service is NO SERVICE
9 times out of 10 when I try to use Holiday switching on your website it does not work. The little wheel just keeps on turning and the process is not finalised. When I then phone, I have to key in my ID number. When I eventually get through to an operator (who are always friendly and helpful, unlike their employer) they cannot see my account and I have to again repeat all my information. It is really terrible to deal with a company that has a country wide monopoly!!!
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Jul 2015, 10:13Hello DewaldLubbe,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website. To access the website your details are e-mail address *** and username dlubbe. Please be advised you will not be able to activate or disconnect your Extra view service online, you will have to contact us or make use of our touchpoints.
iew service online.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website. To access the website your details are e-mail address *** and username dlubbe. Please be advised you will not be able to activate or disconnect your Extra view service online, you will have to contact us or make use of our touchpoints.
iew service online.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply08 Jul 2015, 10:13
Official
Hello DewaldLubbe,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website. To access the website your details are e-mail address *** and username dlubbe. Please be advised you will not be able to activate or disconnect your Extra view service online, you will have to contact us or make use of our touchpoints.
iew service online.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have linked your decoders and smart cards to your profile and updated your details on the website. To access the website your details are e-mail address *** and username dlubbe. Please be advised you will not be able to activate or disconnect your Extra view service online, you will have to contact us or make use of our touchpoints.
iew service online.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta