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1 reviews | Active since May 2016

08 May 2016, 17:15

DSTV self service hoax

<p>Every night I am bombarded with the ad for DSTV self service.What utter nonsense and a case of misleading advertising perhaps? The app and website are useless.&nbsp;</p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 May 2016, 16:48
Official
Dear Karin Joubert Poortier Thank you for taking the time to contact us. We’ve tried to search for your account details with information provided, however we could not find your customer details. Kindly provide us with your MultiChoice customer, smart card or identity numbers to allow us to assist with your complain. Please elaborate on how we could be of assistance to you with your self-service enquiry. Should you require any further assistance in the near future, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance. @DStvcare (twitter) DStv (Facebook) *** DStv forum www.dstv.com Regards Nesta
's update17 May 2016, 10:54
Reviewer Update

I have e mailed more than once , the reply I get is to supply a "screen dump" .Ref ***. My decoder information is not up to date etc

's update17 May 2016, 10:54
Reviewer Update

I have e mailed more than once , the reply I get is to supply a "screen dump" .Ref ***. My decoder information is not up to date etc

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 May 2016, 11:57
Official

Dear Karin

Kindly provide us with your MultiChoice customer, smart card or identity numbers to allow us to assist with your request.

Regards

Nesta

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 May 2016, 12:13
Official

Dear Karin

Please be advsied we need your information to escalate to our self service technical team for assistance.

Regards

Nesta