DSTV Select Package discontinue complaint

I am a DSTV customer for the past 15 years and I am on the Select package with Kyknet for R265.00 per month and have never skipped a payment. On 9 April 2013 I received an E mail from Collins Khumalo the then CEO of Multichoice stating that the Select package will be discontinued from 9 April 2013 but he assured me that I can stay on the select package as long as I do not become inactive / not a DSTV customer for more than 3 months! I kept to the agreement and was never inactive and paid monthly. On 31 July 2019 I received an e mail from the DSTV team stating that DSTV is constantly improving but that the Select package will be discontinued (again) on 31 October 2019 and I will automatically be moved to DSTV family package. I sms "move" to 39205 multiple times. An DSTV operator phoned me back and informed me that the Family package does not include Kyknet which I had for the past 15 years? He/she informed me that if I still want Kyknet I must move to either DSTV Compact Plus at R519.00 per month or DSTV Premium at R809.00 per month! This to means that DSTV Multichoice are not keeping to their promise that I have in writing as I was not inactive for more than 3 months so they cannot take away my package! Further how DSTV can claim that they are improving their customer experience is beyond me because if you are improving your customer service ypu should keep on giving a customer what he has and give extra channels with but you are taking away the only channel that I view and expect me to nearly double my subscription fees in order to keep on watching Kyknet! I find this totally unaceptable from DSTV and expect them to do the right thing and resolve this with me ASAP!! My DSTV customer number is ***4. Piet van der Watt