1 reviews | Active since Mar 2017

19 Feb 2024, 18:48

DSTV seems hell-bent on losing their last few Premium subscribers.

I have been a premium subscriber to Dstv for many years. It has always been difficult to contact anyone at Multichoice who actually listens or can understand any technical problem. Recently this has become near impossible. Try chat on the site, waste of time, just get rote answers, most of which have no bearing on the issue. Email gives you boilerplate responses, which indicate that the email content was not read. My current issue is that the new streaming service, including catchup, and now Showmax have been re-platformed so that they no longer work on devices I use. We have an older Samsung Smart TV, which cannot run the Showmax app and I use Linux laptops, which is an OS Dstv in its wisdom has decided to no longer support. Amazon Prime, Netflix, and Disney+ all support my devices. I have suggested that since I can no longer access services, which worked well until late last year, I get a rebate on my subscription. Ignored, as usual.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Feb 2024, 19:25
Official
Hi Stephan
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards DStv: Hello Peter Team 
's update10 Mar 2024, 19:15
Reviewer Update
Still waiting for this feedback...