<p>In the last couple of weeks several of my channels have disappeared from my PREMIUM bouquet.</p> <p> </p> <p>As I am aware of DSTV's drive to go full digital, they have not made any valid attempts to sort out the subscribers that still have SD PVR's.</p> <p> </p> <p>They want to "bully" the consumers into the digital age without any mercy.</p> <p> </p> <p>I have been a DSTV PREMIUM subscriber for ages, and would have expected better treatment from such a corporation.</p> <p> </p> <p>Instead they are taking away channels, which is part of a premium bouquet which I am currently paying for, and forcing me into making an investment into new hardware.</p> <p> </p> <p>I guess cancelling my service won’t hurt DSTV a bit, as they have changed their market strategy by targeting another class of subscriber.</p> <p> </p> <p>Pathetic to say the lease. But why should they be loyal to the subscribers that has supported, and brought them so far.</p> <p> </p> <p>PATHETIC</p> <p> </p> <p>They never get back to you on official mails that are sent to their customer’s service, in the hope that the issue will disappear.</p> <p> </p> <p>I am still waiting for feedback on the last call I logged with the service desk. But guess I cannot expect a response for something they don’t have the answer to !!!</p> <p> </p> <p> </p>
Dear Klein
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Klein
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Good day Klein Bokwa
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
At the beginning of 2017 we launched a new satellite which will position our channels on low and high band frequencies. Unfortunately, the SD PVR decoder can only get low band frequencies. This means that you will lose out on any channels or services made available on high band.
You may keep using your DS PVR Decoder to access DStv services. Should you experience total loss of the device. You my trade in your SD PVR decoder in by making use of the following trade in options.
Please click on the link for available trade in options, http://campaigns.dstv.com/explora/sd-pvr-trade-in/
Should you have insurance on your SDPVR decoder we’ll replace it with a new DStv Explora at no extra cost, as per the conditions of the insurance that is active on the decoder.
Please be advised that should you require any additional installation that cost will be covered by yourself.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Klein Bokwa
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
At the beginning of 2017 we launched a new satellite which will position our channels on low and high band frequencies. Unfortunately, the SD PVR decoder can only get low band frequencies. This means that you will lose out on any channels or services made available on high band.
You may keep using your DS PVR Decoder to access DStv services. Should you experience total loss of the device. You my trade in your SD PVR decoder in by making use of the following trade in options.
Please click on the link for available trade in options, http://campaigns.dstv.com/explora/sd-pvr-trade-in/
Should you have insurance on your SDPVR decoder we’ll replace it with a new DStv Explora at no extra cost, as per the conditions of the insurance that is active on the decoder.
Please be advised that should you require any additional installation that cost will be covered by yourself.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
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