Dstv ***** up with my package

My Dstv package was upgraded on the 1 April without my knowledge or consent. When I switched on my tv I had noticed I am not on the correct package, and I had to call dstv twice to have it changed. This was time n money. On the 3rd of April DSTV deducted 809 rand from my account for the full package, I called and asked them to reverse this, I then received a refund for the money that was a shortfall, I had to once again call DSTV and ask them to give me a full refund.

This is annoying and inconvenience as I had a job and I cant keep calling DSTV to query their mistakes.

Time effort and money wasted for DSTV mistakes