DN
Doron N
1 reviews | Active since Aug 2010
25 Jul 2018, 08:35
DSTV ***** Up and we have to pay
DSTV signal on Explora is lost. Call centre explains that the recent software upgrade as affected the Explora but can offer no time period as to when they will fix this mess. Obviously the buck just gets passed from one person to the next with no accountability at all. No refund will be given for the time that no service is available due to their own incompetence. So far we have lost 2 days with no end in sight.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Jul 2018, 13:05Dear Doron
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Jul 2018, 13:05
Official
Dear Doron
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DN
Doron N's updateReviewer Update
25 Jul 2018, 14:28Hi Rupert
The inconvenience is one thing. The complete lack of accountability is something different. So with due respect to your answer, you have not addressed the real issue which is that DSTV have messed up and refuse to reimburse their customer base for the lost subscription time.
If I miss a payment, you immediately terminate my service. You have run a software upgrade that has affected the Explora and have no idea on how to fix it yet refuse to reimburse me a pro-rated amount for the lack of service provided.
Thank you for your apology, but please address the real issue here which is your inability to deliver the service I have paid for.
DN
Doron N's update25 Jul 2018, 14:28
Reviewer Update
Hi Rupert
The inconvenience is one thing. The complete lack of accountability is something different. So with due respect to your answer, you have not addressed the real issue which is that DSTV have messed up and refuse to reimburse their customer base for the lost subscription time.
If I miss a payment, you immediately terminate my service. You have run a software upgrade that has affected the Explora and have no idea on how to fix it yet refuse to reimburse me a pro-rated amount for the lack of service provided.
Thank you for your apology, but please address the real issue here which is your inability to deliver the service I have paid for.