bT
banjwangazibini T
1 reviews | Active since Sept 2013
15 Feb 2016, 10:35
dstv scanning since 5 february and dont assist
ive been calling their call centre since 5 feb 2016 that the dstv is not functioning its scanning in progress untill today ,,i was advised to take the decoder to the nearest agency in WONDERPARK,,,i did that,,still not playing ,,,the agency advised that it might be LNB CABLE WHICH WE MUST BUY,,,,OF WHICH THE ONE WE HAVE IS STILL NEW,,WHY DO WE HAVE TO BUY ANOTHER ONE? AND THEY SAID IF THEY HAVE TO GO OUT TO CHECK THE PROBLEM WHY DO WE HAVE TO PAY R350.00 FOR THAT OF WHICH WE ARE PAYING IT EVERY MONTH?<br> <br> <br> and we still have to pay even if it was not working,,,why?why?<br> <br> VERY DISSAPPOINTED WITH THEIR SERVICE
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Feb 2016, 13:28Hello banjwanga,
Please accept our apology for the delayed response.
We would like to thank you for taking the effort and have your decoder tested.
If your decoder is tested and the outcome states that there's no fault with the decoder. You need to contact and accredited DStv installer to check your installation. This is because only an accredited DStv installer can confirm the current status of your installation.
Please be aware that for any installation upgrade/check, you will have to carry the costs involved.
Regarding your DStv service, we can only schedule for the disconnection of your DStv service. This means your DStv service can only be disconnected on your next payment date. However, if the decoder is found faulty at our MultiChoice branch or agency, they will disconnect the service immediately. This is because the decoder has been tested and is not functional.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
We would like to thank you for taking the effort and have your decoder tested.
If your decoder is tested and the outcome states that there's no fault with the decoder. You need to contact and accredited DStv installer to check your installation. This is because only an accredited DStv installer can confirm the current status of your installation.
Please be aware that for any installation upgrade/check, you will have to carry the costs involved.
Regarding your DStv service, we can only schedule for the disconnection of your DStv service. This means your DStv service can only be disconnected on your next payment date. However, if the decoder is found faulty at our MultiChoice branch or agency, they will disconnect the service immediately. This is because the decoder has been tested and is not functional.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply21 Feb 2016, 13:28
Official
Hello banjwanga,
Please accept our apology for the delayed response.
We would like to thank you for taking the effort and have your decoder tested.
If your decoder is tested and the outcome states that there's no fault with the decoder. You need to contact and accredited DStv installer to check your installation. This is because only an accredited DStv installer can confirm the current status of your installation.
Please be aware that for any installation upgrade/check, you will have to carry the costs involved.
Regarding your DStv service, we can only schedule for the disconnection of your DStv service. This means your DStv service can only be disconnected on your next payment date. However, if the decoder is found faulty at our MultiChoice branch or agency, they will disconnect the service immediately. This is because the decoder has been tested and is not functional.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
We would like to thank you for taking the effort and have your decoder tested.
If your decoder is tested and the outcome states that there's no fault with the decoder. You need to contact and accredited DStv installer to check your installation. This is because only an accredited DStv installer can confirm the current status of your installation.
Please be aware that for any installation upgrade/check, you will have to carry the costs involved.
Regarding your DStv service, we can only schedule for the disconnection of your DStv service. This means your DStv service can only be disconnected on your next payment date. However, if the decoder is found faulty at our MultiChoice branch or agency, they will disconnect the service immediately. This is because the decoder has been tested and is not functional.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah