Dstv ******** their customers with false promotions

Dstv is ******** their customers into paying extra money , by advertising false promo,s on their whatsapp platform ,i was ****med by them into upgrading to compact plus (i am on compact) with the promise of an automatic upgrade to premium at no extra cost for a.month if i pay in a R120 extra ,i called the cape town call centre and the agent told me that it is true , and it will upgrade as soon as i pay in the R120 she already did it the system just waiting on the money , i paid in the monay and half an hour later still no premium i called again and another agent told me that unfortunately her colleague was a lair(wow how can you tell a customer that a person working in the same company and department as you is a lair) i asked to speak to a manager apparently she was on a call ,and took my number for her to call me back guess what, still waiting for that call , i cancelled my account with them because of their service and if i dont get my joy my wifes account will also be cancelled ,do you really think you can keep on treating people like this , and get away with it people will keep on leaving you because you are *****s expensive and dont worry about customer service now i am sitting with a compact plus that i dont even like or want could have used that R120 to add disney+ as part of my streaming services would have gotten much better content then your compact plus