Dstv ******** subscribers and taking away right of choice

I activated my service on the 9th of March and paid through the portal with a card. I logged in and noticed that they updated their policies and had the same useless content on thatbtheybalways had. I ed their customer service (after trying for hours on their live support channels) amd spoke to Marcia Mokoto whom informed me she cannot canel and refund me and she kept asking why I want to cancel. The more I told her that their product is **** the more she asked me. She then eventually promised to send it to the "technical team" for immediate cancellation and that the details would be mailed to me which never happened and no follow up was made. I WANT THIS CANCELLEF AND I WANT MONEY REFINDED!!!