MM
Moses M
1 reviews | Active since Mar 2021
03 Mar 2021, 18:26
DSTV ******** me
I have been enquiring about a R20 which was added in my and nobody seems to know what is it for, they jump from one speculation to another, they can’t read a statement, so I have been ignoring that amount when making payments because they also don’t know what is it for, in January they added a further R10 and again nobody knows what is it for, I want this addressed ASAP because your agents don’t know how to read a statement, somebody who can please resolve it
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
03 Mar 2021, 18:43Hi Moses,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Mar 2021, 18:43
Official
Hi Moses,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
MM
Moses M's updateReviewer Update
03 Mar 2021, 20:18????????
MM
Moses M's update03 Mar 2021, 20:18
Reviewer Update
????????
MM
Moses M's updateReviewer Update
03 Mar 2021, 20:18Ok thanks
MM
Moses M's update03 Mar 2021, 20:18
Reviewer Update
Ok thanks
DStv (MultiChoice)'s replyOfficial
04 Mar 2021, 15:21Hi Moses,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile numbers *** with a *** and could not get hold of you.
Please note that your total monthly subscription is R130.00 which is: R110.00 DStv Access plus R20.00 decoder insurance.
Please note that on the 31 December 2020 you made a payment of R110.00 instead of R130.00 hence the overdue of R20.00. However, since you were not aware of this, as a gesture of apology for the poor services you received we have s****ped a portion of that overdue amount.
The only overdue amount is R3.41. This means that on the 30 March 2021 you will need to make a payment of R133.41 only.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile numbers *** with a *** and could not get hold of you.
Please note that your total monthly subscription is R130.00 which is: R110.00 DStv Access plus R20.00 decoder insurance.
Please note that on the 31 December 2020 you made a payment of R110.00 instead of R130.00 hence the overdue of R20.00. However, since you were not aware of this, as a gesture of apology for the poor services you received we have s****ped a portion of that overdue amount.
The only overdue amount is R3.41. This means that on the 30 March 2021 you will need to make a payment of R133.41 only.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Mar 2021, 15:21
Official
Hi Moses,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile numbers *** with a *** and could not get hold of you.
Please note that your total monthly subscription is R130.00 which is: R110.00 DStv Access plus R20.00 decoder insurance.
Please note that on the 31 December 2020 you made a payment of R110.00 instead of R130.00 hence the overdue of R20.00. However, since you were not aware of this, as a gesture of apology for the poor services you received we have s****ped a portion of that overdue amount.
The only overdue amount is R3.41. This means that on the 30 March 2021 you will need to make a payment of R133.41 only.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile numbers *** with a *** and could not get hold of you.
Please note that your total monthly subscription is R130.00 which is: R110.00 DStv Access plus R20.00 decoder insurance.
Please note that on the 31 December 2020 you made a payment of R110.00 instead of R130.00 hence the overdue of R20.00. However, since you were not aware of this, as a gesture of apology for the poor services you received we have s****ped a portion of that overdue amount.
The only overdue amount is R3.41. This means that on the 30 March 2021 you will need to make a payment of R133.41 only.
Kind Regards,
DStv: Hello Peter Team
Best regards,
MM
Moses M's updateReviewer Update
04 Mar 2021, 15:31Ok thanks, but I only activated the insurance on 8th of January 2021, i still have screenshots of when I activated it using the WhatsApp service
MM
Moses M's update04 Mar 2021, 15:31
Reviewer Update
Ok thanks, but I only activated the insurance on 8th of January 2021, i still have screenshots of when I activated it using the WhatsApp service