NS
Nomathemba S

1 reviews | Active since Jul 2019

12 Sept 2022, 09:26

DSTV ******** CUSTOMERS NOW

Dstv disconnected my subscription on the 2nd this month. I Than went on my statement to view whats going on. They had added showmax on my account. The details showing for adress , email and cellphone on my statement was not mine. I called in spoke to Nonhlanhla which she transferred me to Thomas which said that it was an error from their side because all my details were different from mine. E.g adress was from Evander and am in Pretoria. The cellphone number was 07888..... while mine is 076 ..... even the email adress was of someone elese. She apologized and changed my details claiming that another clients details were added on my name hence the subscription is showing on their side she said my account will be solved 4 days later my account was closed again I called in fir a good 45 minutes. My service were reconnected again and they apologized they still fixing my account. 4days later which is today my account is disconnted i called and spoke to Anthia which she told me her team leader told her she does not believe what am saying and I must pay the amount requested.

I don't know what **** DSTV is running but this is not the way to treat paying customers that have never even missed payment.

My customer number ***8 my cellphone number ***.

Fix this

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Sept 2022, 10:23
Official
Hi Nomathemba Sithole, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
NS
Nomathemba S's update12 Sept 2022, 13:12
Reviewer Update
Moving forward please teach your staff manners and to escalate query they can't fix to the relevant department. I have spent over R100s on airtime trying to resolve this. Sad thing is you guys only respond and fix queries once you guys get exposed on platforms like these. Where eles all your consultants call me a lair and told me to pay whatever money that is showing. Very rude bunch at that. Not even an apology from your guys for the inconvenience you have caused me.