1 reviews | Active since Jul 2019
DSTV ******** CUSTOMERS NOW
Dstv disconnected my subscription on the 2nd this month. I Than went on my statement to view whats going on. They had added showmax on my account. The details showing for adress , email and cellphone on my statement was not mine. I called in spoke to Nonhlanhla which she transferred me to Thomas which said that it was an error from their side because all my details were different from mine. E.g adress was from Evander and am in Pretoria. The cellphone number was 07888..... while mine is 076 ..... even the email adress was of someone elese. She apologized and changed my details claiming that another clients details were added on my name hence the subscription is showing on their side she said my account will be solved 4 days later my account was closed again I called in fir a good 45 minutes. My service were reconnected again and they apologized they still fixing my account. 4days later which is today my account is disconnted i called and spoke to Anthia which she told me her team leader told her she does not believe what am saying and I must pay the amount requested.
I don't know what **** DSTV is running but this is not the way to treat paying customers that have never even missed payment.
My customer number ***8 my cellphone number ***.
Fix this
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
