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KS
Kevin S

1 reviews | Active since Mar 2009

10 Jan 2022, 09:58

Dstv ******* with *********** staff

I canceled my services on Dec 19 and the gentlemen who was helping me confirmed that my services were paused for 6 months and there won't be any debut order. But on the 25th Dec the debit order went off, I then called Mbali to find out the status of my account and she confirmed that my account was inactive and processed a debit order reversal that would take 24-48hrs to appear in my account but still nothing 10/01/22.

I called today and am currently speaking with Queen for 30mins and she's giving the run around about someone calling to activate my account on the 28th when I request the call recording she does not want to give it to me.

Warning guys Dstv is a **** and when you want to cancel their services they have instructed their *********** employees to waste your time and money until you give up. They are hoping that I would run out of airtime and drop so that they don't call me back, shame on you and your poor management skills.

They except everyone to stick to their daily repeated shows and make money basically for providing no service at all while there's Showmax and Netflix with more variety.

0
Replies (3)
KS
Kevin S's update12 Jan 2022, 10:30
Reviewer Update
Parusha Naidoo, please attend to this matter as your customer service management failed listen to the recordings it won't take more that 20min of your time. This will go viral on social media if not attended according to your brand promise to your customers.
KS
Kevin S's update17 Jan 2022, 20:41
Reviewer Update
8 days and counting without a single contact or money back to conclude this matter. At least you have proven to me what kind of a service provider Multichoice is and how much you value your customers complaints by not sending me my call audio recordings that I requested as per my rights. The size of incompetence by your company is really shocking!!!
KS
Kevin S's update07 Apr 2022, 13:18
Reviewer Update
For reference this is how Multichoice pretends to be responsive and corporative with the ****tiest customer service management ever. Even today this matter has not been attended to or even a single communication attempt with me.