DSTV ****med me

I am beyond fuming now and have no hope for any help because I have been trying to resolve a simple matter which has turned into a huge financial strain on me. I simply asked that 3 added movies be cancelled and no one advised me that I would be charged a cancellation fee which they have now debited off my account after debiting me for next months full subscription fee. I have spoken to 6 different and have used R180 airtime and still have not been helped. I am at this point looking for any possible help that I can get regarding this matter.