DSTV **** customers out of money by NOT comply to downgrade requests

I lost my job at the end of December 2020 and requested a cancellation which was "scheduled" but not completed or actioned (was done through app). I phoned in again on 9-2-2021 09:18:33 AM to schedule a downgrade or might cancel which was also not scheduled nor actioned for. (I stayed on premium)

I phoned in again on the 15-4-2021 to schedule a downgrade again and was offered a SPL which I declined. A downgrade was scheduled AGAIN. (I was downgraded to compact plus)

I then was upgraded again on the 2021-05-28 back to premium WITHOUT CONSULTING!!!! ( I was back on premium a month later nothing reflecting on the clarity of upgrade)

I phoned in again on the 2-11-2021 to schedule a downgrade AGAIN since I was upgraded without any consulting or reasoning. (I was NOT downgraded and stayed on premium BUT the premium was deducted via DEBIT ORDER as if the downgrade was completed, then reflected as a short payment on 2021-11-28 R679 because was supposed to be on Compact Plus)

I phoned in again on the 28-12-2021 to schedule another downgrade since the I was upgraded again WITHOUT CONSULTING. (the debit order went through and R1259 was deducted on 2021-12-28 to settle outstanding amount because she was NOT downgraded). my other debit orders did NOT went through as a result of DSTV

I used the app again on 24-1-2022 to schedule a downgrade which was actioned on clarity but was not completed. (Debit order was deducted with the correct amount for downgrade again on 2022-01-28 of R679 because I was supposed to be on Compact Plus but was on premium INCORRECTLY) Please look at the interactions as I was verified after phoning in but little to no interactions were left. All interactions beneath are in order of the e-mail in point form. Please check your systems for the Interaction ID's

***5-i104 20-12-2020 - call to cancel my subscribtion ***5-i105 20-12-2020 - ***5-i113 09-02-2021 - downgrade requested ***5-i114 11-03-***15-i116 14-03-***15-i123 15-04-2021 - offered R949 deal - DECLINED BY ME ***5-i124 17-04-2021 - Request down grade AGAIN ***5-i206 02-11-2021 - Again request downgrade ***5-i207 09-11-2021 - downgrade confirmed - Sindusiwe Velem ***5-i241 28-12-2021 - verified downgrade by Khanyisile.mthembu ***5-i242 28-12-2021 - downgrade request confirmed ***5-i251 03-01-2022 - AGAIN request downgrade ***5-i252 24-01-2022 - query downgrade request that was done 3-01-2022