Dstv ****

I made a payments of 40 on my dstv account on the 26th of October. I then made a second payment of 250 on the same account using the dstv pay at link that was given to me. My service is now disconnected and the consultants tell me my payment cannot be linked it does not reflect on my account. I need my account activated because it's not my fault I already paid last month on the payment link supp**** by dstv WhatsApp. I have spoken to two consultants today who could not help me I was on the chat bot for two hours this morning and still no one could assist me really dstv is is this how much we as customers mean to you? I need my payment allocated because I made the payment. I'm just wondering how many time this has happened without any of us noticing and we end up paying more than we already should. I'm disappointed can I be assisted because I cannot hang on the phone for the next two hours trying to get an explanation as to why no payment reflects on my account. My my service was activated on that day but today is deactivated claiming that there no payment was made