DSTV ****

I asked MultiChoice to downgrade my package from premium to compact in January due to fights i had with them in December where they charged me for 2 weeks of no service. From the 1st of Jan till the 8th i was being charged on premium package even though i did not request this. My matter was taken to one of the Managers (Derrick Govender) who assured me that if i pay the full package amount and re-connection fee then the Feb account will be credited with the Prorata and reconnection fee. Needless to say this is not the case.

I called last week and the lady advise the matter was escalated and a call would be received in 2 days. 5 Days later still no call! When i called again with my time and airtime, i was told no record of this is noted on the account, so i fail to understand what the lady last week was escalating.

Multichoice DSTV is a money making ****!