DSTV ****

DSTV Multichoice is a ****. I'm beyond frustrated. I had two separate packages for years, compact and compact plus I have been paying R1100 for both packages until December 2021 when I decided to keep one package instead of two. I informed DSTV on the 27th that I no longer needed the compact package anymore and the agreed that I would the compact plus and had to pay R728 which I did and everything was fine. January 2022 I made payments on the 23rd a few days I got disconnected, I contacted them and they reconnected me, 2nd time got disconnected they said my payment was not reflecting on their side and asked me to send proof of payment which I did. I got reconnected, then disconnected, they told me I owed money for the package I disconnected in December as on their side was still active, when I asked whose problem was that as I had contacted them on time to cancel that particular package and the manager informed the consultant to tell me that they can't reverse the statement amount, I asked to speak to the manager, I was told that he is busy and would call me back, till this day they never got back to me. I called again spoke to a different consultant who asked me to email proof of payment I did again, still I was not reconnected. The following day I decided to just pay the outstanding amount that was R400.02 after I paid still I my services were disconnected, I called them and sent proof of payment for the R400.02 that's when I got reconnected, today I got disconnected again and I am told that I owe R59!!!! This is ridiculous. Within a period of less than a month I got disconnected multiple times for what I do not understand anymore. This is ****************. I am fed up with their poor customer service.