DSTV ****

So on the 22nd Of January 2023 i claimed for an anniversary "reward" with DSTV on my DSTV app then i received an email stating that my upgrade would automatically be activated on my next billing date and will be valid for a month and that the upgrade was at no additional cost me. On my payment date which was 28 February 2023 i noted that i had been upgraded to premium and my amount due was R833 instead of my normal payment of R589 which includes the compact subscription, shomax and pvr access, i called the contact center on 1 March 2023, advised of my issue and they stated that same would be escalated and i would get assistance. i sent emails and requested call backs however i have not received feedback, i called in again today and spoke to Nezisa Dyomfana who said she would escalate the issue. i again called in and spoke to Sane Jacobs who said that now i must pay R783.00 which includes premium subscription, however i did not upgrade to premium and she also cannot see who upgraded my subscription. As it stands, my services have been disconnected and i am told to pay R783.28 and i know DSTV will now want to charge for reconnection when i called in earlier.

i have been a loyal customer and always paid on time, its quite scary and disheartening to see how they do not care to assist when they make errors, instead they want more money for errors caused by them, my subscription was upgraded erroneously and i am expected to pay for it when i did not upgrade it, the only issue i had was trusting them with this "reward" and everything was messed up.