DSTV ****

I fell for the R799 offering of the Explorer over 24 months. I was told that once I receive the explorer, i must call in to activate the service. Only then I will be charged! That didn't happen. The explorer was delivered and before I could even activate it they took R613 out of my account. that's fine - pro-rata for January - the amount didn't make sense but I left it. I couldn't get it working. I called the call centre who said I have it connected correctly, it must be a faulty decoder, I must call the courier company to collect. It took two phone calls to actually get it done. This person assured me they will stop the DD until resolved. On the 28th they took R2309 out of my account! What happened to the R799 I authorised. I reversed the transaction. Since then I have only heard from them to say that I owe them money. Not to say, thank you for returning our faulty equipment, can we arrange for another to be sent? I've called several times to resolve and each time I'm told that my issue will be escalated to the explorer department (the company they have JV) but nothing. It seems as if DSTV isn't taking responsibility and is only interested in taking money and not providing service