sN
samuel N

1 reviews | Active since Jul 2022

06 Jul 2022, 18:21

DSTV ****

DSTV a ****.

took a contract of the new explora-utra and moving service of the old decoder to a new decoder. only to find out the added movies and insurance without me asking.

Paid whatever pro-rata amount. following month when the have to debit the R650 they send at debit of R800 to my capitec which bounce because i only deposited 700 for them to can debit agreed amount. when i go to my FNB account so i can pay the amount. to my surprise i owe R1500. i called them and was told it was system error. The system charged me for the current and coming month. so i can only pay R660 which i paid. end June i paid R600 but now they closed my service because i owe them another R600. i called again to find out how did i get to R1100. the lady i spoke to said i was supposed to be credited R380 and she put me on hold to talk to the supervisor. that was on the 06 July during the day. She came back and said they will escalated my call to finance whom have to credit me. and gave me ref no.***3i275 and promised to call me back. to my surprise i never received a call. i called back and now was taking to another guy who send me to the supervisor. They both now telling me i owe them R500 after the R600 i paid.

How do i get to the 1000? from being credited to owing. ai this is a new contract and will really stop paying it. don't care what they do. nxa.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Jul 2022, 18:25
Official
Hi ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
sN
samuel N's update08 Jul 2022, 15:06
Reviewer Update
Good Day,

Sorry between meeting. thanx for the response But what is the respond to the different charges i had for my contract? i. R1.5K double debit orders and all? what i was supposed to be credit using the reference number i gave?