DSTV SAY SOMETHING FOR YOURSELF
DSTV has so many ads on how they're making it easier for us at home during lock down and how they're giving us more. This is a lie. We've paid our account , but have been sitting without DSTV for two weeks? You cannot get ahold of them. Their self service is nonsense, when it comes to logging a complaint, and seeking actual help and information about what is going on with out account. We've tried calling, tried whatsapp and everything leads us back to square one. All we see is E16-4 on the screen saying all the channels are blocked or not apart of the package or the service is suspended, which is it? And why? The account is paid.
Please can someone help us in someway. I honestly just feel like canceling the account.
If anyone from DSTV can respond my email address is ***
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, our records indicate that your services were disconnected voluntarily through your self-service option. As they have been reconnected now, all services should be up and running. Please remember that an installer is always at the end of assistance, when all other options have been exhausted. You are invited to make use of self-service to manage your account completely with other functions too, other than just disconnection. Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Best regards,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, our records indicate that your services were disconnected voluntarily through your self-service option. As they have been reconnected now, all services should be up and running. Please remember that an installer is always at the end of assistance, when all other options have been exhausted. You are invited to make use of self-service to manage your account completely with other functions too, other than just disconnection. Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Best regards,