DSTV Sales rep ****

My mother is a pensioner and she was on the dstv R200 subscription per month. Last year before the lock down, she received a call from a multichoice sales rep and they told her about the dstv explorer. The sales rep told my mother that dstv is giving her the explorer for free. She accepted the explorer not being aware that she was entering into a 24months contract. At the end of the month, my mother made payment of R300, however, her subscription was disconnect and she was told there is an outstanding amount. I enquired about the amount as her subscription was R200 per month, I found out that her package was upgraded to dstv compact and that she needed to pay almost R200 for the explorer. My mother confirmed with me that the dstv sales rep informed her that the explorer was free of charge. We tried numerous times to contact multichoice, requesting them to cancel whatever contract that my mother got into and requested that the decoder be picked up and returned to multichoice, however, we are still sitting with it. It was quite shameful what multichoice sales rep get pensioners into, just so that they can meet their targets... I am disappointed to this day as they have not be able to send someone to pick up the decoder from my mother