DT
Danie T

1 reviews | Active since Aug 2009

10 Jan 2020, 20:26

DSTV Sabotages your decoder system

So it surely is not possuble for multi choice to sabotage your decoders After being on the phone with dstv for an hour and my system was working perfect all i wanted to do was to add the 3rd decoder the operator tells me my installation needs to be rechecked by an installer Then i had words with him foe making this comment ...the operator then was more concerned that i disrespected him than to sort my problem .i told him to go change his nappy by i am sure that he sabotaged my system ...as a perfectly working system goes down I asked to speak ro another operator where gis statement was bo one will help me ...Oh Really so this is how you deal with customers who pays your salary

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jan 2020, 08:37
Official
Hi, 

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jan 2020, 09:17
Official
Hi Daniel, 

On behalf of MultiChoice, I would like to apologise for the inconvenience caused. 

As per our telephonic conversation, you mentioned that you have already called an installer, he should be able to assist with the E143 error message. 

Regards
Kagiso

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jan 2020, 12:46
Official
Hi Daniel, 

As per our telephonic conversation, I have escalated your account to the Xtraview team.

Regards
Kagiso

Best regards,