DSTV'S Mutichoice Arrogant and incompitency

<p>DSTV has become an arrogant giant since it thinks there is no competition for them. The call centre stuff is moody they make stupid mistake and they sound misrable.</p> <p> </p> <p>I had two DSTV accounts because I had two homes both of them where compact packages. I then upgraded one to Premier for the Dec Holidays of 2016. 2017 when I went back to work I downgraded the one and put them both back to compact. I then got an SMS from DSTV saying I owe them shortly after I recieved a call from the agent offering me pricelock I then asked her to double check my account because I got an sms from DSTV saying I owe them she said all is well my account is up to date. Fast forward to May I ask them to disconnect one account and upgrade the remaining one to premier a very moody consultant with so much attitude claimed that I owe DSTV I explained to her what happened and she acknowledged the fact that its an error on DSTV's side and that she will send the matter to finance department to resolve it. 2weeks later I get disconncted again I call and explain my story and they say that the matter is with finance I ask for the finance departments numbers which I do not get because they are a 'cloud' I suppose and no one can get hold of them. I pay whatever I need to pay and I get connected again 3weeks later I am disconnected again now its obvious to me that there's no one in mutichoice competant enough to fix my problem and so I pay some more. In a matter of 3 weeks I had payed DSTV mutichoice R+1400 for an error that is on DSTV's side. After paying I am told that I had requested a downgrade to compact which I had not and again DSTV will not take accountability that its and error on there side the consultant I spoke to misunderstood downgraded me and did not reconnect my services. What can I do then to get back to premiuer I am told I need to pay R232 extra and that my services cannot be connected and theres more the system is giving them an error they cannot upgrade me again. I am beyond livid and gravely dissaponited at the service and incompitency of DSTV Multichoice service. In a space of 3 weeks I had to pay close to R2000 for things I have no idea of. I would honestly would rather us that money to buy data and go to netflix or showmax I would get far more better experince I am sure.</p> <p> </p> <p>They claim that all calls are recorded but they failing to go back to those recorded calls and rectify whatever misunderstanding there was/is to get to the bottom of my issue.</p>