DSTV *****S from consumenrs

On 24 June my husband bought an online subscription of R699. He was prompted on the website through which he made an immediate payment that was deducted from my account. The next day we noticed that we can't access anything on the app and phoned the call center. After almost 40mins on the phone, they said the payment wasn't reflecting. We sent the screenshot of the deduction sms from the bank, we sent my bank statement which clearly shows the deduction. We sent countless messages asking for assistance and after 2 weeks we still haven't had access to the service we paid for because they say the 'payment wasn't allocated on their side' I've spoken to so many consultants over the past 2 weeks and every day there's another excuse, This morning when I finally said just refund me, they rep**** by saying okay you have a refundable amount of R217.17 on your account. REALLY! After paying R699 for a service I never received and could never access? This is *****ing from consumers and it's *******! Each day that goes by a different agent gives me a different automated response and I'm fed up!