LM
Lesedi M
1 reviews | Active since Feb 2021
20 Mar 2021, 11:22
Dstv 's arrogance
Dstv has again disconnected my grandmother's services and She went to Absa for a proof of payment they requested, unfortunately Absa says they only provide the proof that I sent to dstv but they keep being arrogant and switching off services that my elderly grandmother paid for. They keep sending her messages that she has not made a payment hence she did pay in advance on the 27th of February. I have sent the February proof of payment and March payment which was made in February.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Mar 2021, 11:49Hi Lesedi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Mar 2021, 11:49
Official
Hi Lesedi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Mar 2021, 16:58Hi Lesedi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have reconnected the services and escalated the proof of payment to central finance to trace and allocate the funds.
I will monitor the account to make sure that services do not disconnect while we await the payment to reflect.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have reconnected the services and escalated the proof of payment to central finance to trace and allocate the funds.
I will monitor the account to make sure that services do not disconnect while we await the payment to reflect.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Mar 2021, 16:58
Official
Hi Lesedi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have reconnected the services and escalated the proof of payment to central finance to trace and allocate the funds.
I will monitor the account to make sure that services do not disconnect while we await the payment to reflect.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have reconnected the services and escalated the proof of payment to central finance to trace and allocate the funds.
I will monitor the account to make sure that services do not disconnect while we await the payment to reflect.
Kind Regards,
DStv: Hello Peter Team
Best regards,