1 reviews | Active since Jun 2014
Dstv rude call centre
On 8 December 2019 my account was blocked and therefore I was unable to view TV. Mind you this was caused by the dstv system error, I was told about this initially in October 2019, however, they later claimed that it was caused by myself when I chose a premium subscription through WhatsApp (they lie, I had not in any instance chose premium on WhatsApp, I would know). Another issue arised when I contacted their call center to address the erroneous charges where I was made to hold a call for more than 15 minutes on about 3 instances on 8 December 2019. This had caused my airtime bill to escalate and besides the airtime I had I purchased around R70 of airtime. This is unfair and my airtime must be compensated as I was clear with the call centre agents at all times even though most of them unwarrantedly and rudely dropped my calls. I still have not received feedback on the issue of the dropped calls.
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agents We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Our records do indicate the incorrect charges were reversed. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. As we continue to improve our service offering, feedback like yours is extremely valuable.
Please note that if calling our call centre for any advice/assistance is too much of an inconvenience to you, kindly also make use of our various contact points such as: e-mail *** Social Media, Live Chat https://now.dstv.com - twitter and Facebook. To use any of the self-service functionality we offer, please log onto our website.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agents We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Our records do indicate the incorrect charges were reversed. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. As we continue to improve our service offering, feedback like yours is extremely valuable.
Please note that if calling our call centre for any advice/assistance is too much of an inconvenience to you, kindly also make use of our various contact points such as: e-mail *** Social Media, Live Chat https://now.dstv.com - twitter and Facebook. To use any of the self-service functionality we offer, please log onto our website.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,