DSTV rude and threatening customer care

<p>I paid my account via the DSTv website on 30 March 2016 - credit card transaction finalised 1 April 2016. DSTV then decided to cut me off on 23 May 2016 by REVERSING the payment of R779 that THEY STILL have with them as it was not credited back to my bank account!!!! Called Customer care and got hold of Kgotso Motswane on the Jhb call centre. I explained that i was highly ****ed off as the same thing happened last year about this time - and it took 3 months to resolve. He then said e-mail proof of payment and that he would reconnect me. I said how long as they had no right to cut me off when they still had my money and clearly it was their **** website payment system fault....he then threatened 'Brotha it is at HIS sole discretion to activate me again and that HE had just unilaterally decided that he WOULD NOT DO IT!!'. As a call centre agent this is totally unacceptable behaviour - as is DSTV conduct by unilaterally cutting me off when they still have my money and not even the courtesy of a call prior!!!! I called back and got hold of Nkuna Katekani who was professional and re-connected me while on the line. DSTV's need more Nkuna's and less Kgotso's!!!!</p>