DSTV RUDE AND ILLMANNERED CUSTOMER AGENTS- DSVT DOES NOT CARE ABT THEIR CUSTOMERS!!

I am extremely disappointed and infuriated about the service I have received from DSTV CARE (they do not care), since the 13th of January 2022. I have an account with DSTV for my grandmother's sake who stays alone- so I pay for her. on the 13th of Jan she informed me that her TV is not playing and when I checked on DSTV as I have paid the account on the 8th, It was said I had upgraded the services from ACCESS to Premium?? How possible is that? I have been since explaining that i did not do the upgrade and sent them proof - but still they telling me I upgraded the services. after being tired of this back and forth mean while my Granma's tv still not playing, they told me I needed to pay R221.27 so they can assist. i paid and still the services were not activated and today i got a phone call from one of their agents telling me I know I am involved in *****!!!?? Nokuthula- she said her name is! She has some nerve of accusing me of such a crime, mean while i have been contacting DSTV trying to make them aware of what is going on with my account. That girl needs some serious customer service training and be taught how to talk to customers! She must have her facts of be an investigator before making such accusations SIES!!