DSTV Router/Data allocation

I took DSTV router in November end, December data was allocated, Jan payment deducted and it was not allocated, today is the 8th of Jan 2025, I have been calling since last week Friday the 3rd of Jan for them to allocate my data, everyday they say i must wait an hour, 3rd time i called them i was transferred to internet department and the guy who assisted me said he is allocating the data now wanted until my airtime ran off. no body called me back . today i called them and asked them to please cancel my contract since you can load the data i paid for and I'm told to pay 1500.00 yet they cant even do their job. no one f them has assisted me not even one. DStv service is so poor , i have been on hold again for over 30mins and no help. payment has been made not the service i paid for I'm not getting, so unprofessional. i still have not been assisted. I'm so disappointed and angry that my time has been wasted and my money is with them yet no services..

I called again and a lady named Sandiswa finally assisted me. but I'm not going to lie I regret taking dstv router ,I'm now worried on the next months if when o pay will i have to shout and call a million times before i am assisted