DSTV ROUTER ORDER FOR ALMOST 2MONTHS

I PLACED ORDER FOR WIFI ROUETER THROUGH DSTV SINCE AUG - IT TOOK THEM 2 WEEKS TO GET BACK TO ME AND THEIR COURIER GUYS DECIDED TO RETURN THE ROUTER TO THE WAREHOUSE AFTER I QUESTIONED AND FOLLOW UP ON THE ROUTER. ON 21ST SEPTEMBER I GOT A CALL ASKING IF I HAVE RECEIVED THE ROUTER AND I DIDNT - I HAD TO KEEP ON CALLING MUTLICHOICE FOR THE ROUTER AND ON 12TH OCT 2023 THEY CLAIMED THEY WILL CALL ME WITHIN 24HRS - TODAY IS THE 16TH OCT 2023 I NEVER RECEIVED A CALL THEN AGAIN I HAVE TO CALL MULTICHOICE TO ASK WHAT IS GOING ON AND I AM SEND FROM PILLAR TO POST - NO ONE IS GIVING ME A STRAIGT ANSWER HOW HARD IS IS TO DELIVER A WIFI ROUTER - I WANT TO CANCELL THIS IS BULL ****.....THIS IS THE WORST SERVICE ONE CAN GET AS IF I AM NOT GOING TO PAY FOR THIS - I EVEN WONDER IF REALLY I WILL HAVE A GOOD CONNECTION