DSTV Router Not Connected To Intene

Hi DsTv

I'm am very disappointed in your services and I'm very unhappy with your services.

We have been experiencing issues for 3days now, with our DSTv Router that been working for the past 4 months with issues.

Problem started after we upgraded from 110Gig plan to 400gigs.

We've only used less that 100gigs the past 2 weeks out of the 400gigs plan.

Now starting Tuesday, the router started disconnecting our devices from the internet.

We've been calling mutlichoice since Tuesday, and we were told that the router was removed from its original address where it used to operate.

We provide the new address and the router workers for 1 hour after the issue gets resolved.

But the problem is recurring.

Today we went to DstV store with the router and explained the same issue.

They assisted, they verified the address and we were told to provide the address again.

We did, we were told the issues has been resolved and we must plug in the router at our new address.

We did, the router operated for an hour and went back to the same problem. "NO INTERNET" while devices are connected.