DSTV ROUTER GONE WRONG

Good day

I would like to share my experience with DSTV Internet department. I received my router almost two weeks ago but it only functioned to 2 days and it started giving me problems. Each night it would lock itself which it still does that. I called to find out what the problem may be and they told me that the addresses do not correspond. We fixed it but still it is giving problems, each day I must call them to unlock it and update the address but nothing has been happen.

I requested it because I have a part time hustle which I use the internet for during the night and also to Google homework.

I have sent emails to the company with no assistance, spent money to buy airtime to report this matter everyday but without no good outcome.

Today I call in 3 times, in the morning the lady I spoke to said that on her side it shows that the matter with the case number I gave her has been resolved and she updated my address. I come home and the router was blocked and I had to buy airtime to call again and was transferred to the wrong department. I had to call again while I was getting assistance I told the agent that my minutes are about to be depleted and she said that the manager would call me until now that person has not called.

When I ask them to cancel my router the said I must pay for the remaining months of 11 months.

I have all the sms and calls to provide and prove that I tried to resolve this issue with no luck so we rather take each other to court.

I am so disappointed with the company. I have never expected such bad service. I recommend so many people to try it out but as for me I am not pleased.

If I was around Randburg I would drop it off myself