DSTV router faulty with agents not knowing what and how to approach the activation

Good day

Received an Ordered DSTV router on the 17 October 2024. From the day of receiving the router I have contacted DSTV through their chat site, approached DSTV installation store whom contacted customer care hotline, referred to DSTV internet store in zinniaville Rustenburg, they had sent out an email of assistance on 28 October 2024 but I have never been able to utilise a service I’m expecting or expected to pay for of which I have already paid a pro-rata fee. I’m stuck with a router or sim-card that is faulty with customer care consults or agents whom I have asked numerous times to call back to ensure the service rendered to me is satisfactory or find feedback on my usage of the product. I’m disappointed at the service I have received from dustbin and their partners MTN whom are the carriers of the sim-card service this is absolutely ridiculous!!!