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Vuyelwa N
1 reviews | Active since Mar 2022
06 Apr 2022, 14:22
DSTV ROUTER FAULTY AND NEVER WORKED FOR A WEEK SINCE DELIVERED.
A note to all other customers of dstv, stay away from their internet. Poor service, no connection nothing. I received mine on the 16th March 2022,since then I have been on Facebook, Twitter and hello Peter looking for help regard g this router, it's been a nightmare I won't lie. Dstv(MultiChoice) arrange with your delivery department to come collect your faulty router. I do not need it at all. And make sure the contract is cancelled with immediate effect. Now the error is insert simcard, the sim is inside the sim port, I tried taking it out but I can't the whole route nje it's not user friendly on that simport. If the simcard is inside it cannot be easily removed,its too small that porter to remover the sim. Dstv has dismally failed on internet, my fellow family and friends stay away from dstv internet.
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Replies (4)VN
Vuyelwa N's updateReviewer Update
06 Apr 2022, 16:19I am waiting for the reply, send your delivery department to come fetch this router I do not want to see it in my house its been nothing but a nightmare and cancell the contract effective today.
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Vuyelwa N's update06 Apr 2022, 16:19
Reviewer Update
I am waiting for the reply, send your delivery department to come fetch this router I do not want to see it in my house its been nothing but a nightmare and cancell the contract effective today.
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Vuyelwa N's updateReviewer Update
07 Apr 2022, 10:23I'm yet awaiting for dstv to contact me regarding collection of their router from my house and discuss cancellation of their contract. I'm so annoyed right now.
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Vuyelwa N's update07 Apr 2022, 10:23
Reviewer Update
I'm yet awaiting for dstv to contact me regarding collection of their router from my house and discuss cancellation of their contract. I'm so annoyed right now.
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Vuyelwa N's updateReviewer Update
07 Apr 2022, 13:16The person who contacted me, was not serious my phone rang just twice and when I answered the call,the person dropped the call and did not even bother to try again, I say again I have no financial means to travel from Pretoria to Jhb dstv Branch to sort this issue hence I'm using social platforms. Dstv you are not taking me serious indeed. I'm taking this to ombudsman.
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Vuyelwa N's update07 Apr 2022, 13:16
Reviewer Update
The person who contacted me, was not serious my phone rang just twice and when I answered the call,the person dropped the call and did not even bother to try again, I say again I have no financial means to travel from Pretoria to Jhb dstv Branch to sort this issue hence I'm using social platforms. Dstv you are not taking me serious indeed. I'm taking this to ombudsman.
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Vuyelwa N's updateReviewer Update
09 Apr 2022, 09:48I'm still waiting for the router to be collected from my house. And kindly deactivate your data and I need to know why is my billing for end April is R1139. 00. I need a bill breakdown. According to my knowledge I only use these services
DStv Access R 115 pm
Add in Showmax R99 pm
Internet (Pending cancelation as it is so useless and not worth my money ) R199
Why am I billed R1139, where as I reported the internet from day 1 of delivery that it has been giving me trouble and I requested it to be collected as it had never worked and only gave me headache daily. And communicating with DSTV is so much of stress there's no on willing to assist.
When will this router be collected from my house. Cause if it's the one accumulating the bill, hell no I won't accept that.
DStv Access R 115 pm
Add in Showmax R99 pm
Internet (Pending cancelation as it is so useless and not worth my money ) R199
Why am I billed R1139, where as I reported the internet from day 1 of delivery that it has been giving me trouble and I requested it to be collected as it had never worked and only gave me headache daily. And communicating with DSTV is so much of stress there's no on willing to assist.
When will this router be collected from my house. Cause if it's the one accumulating the bill, hell no I won't accept that.
VN
Vuyelwa N's update09 Apr 2022, 09:48
Reviewer Update
I'm still waiting for the router to be collected from my house. And kindly deactivate your data and I need to know why is my billing for end April is R1139. 00. I need a bill breakdown. According to my knowledge I only use these services
DStv Access R 115 pm
Add in Showmax R99 pm
Internet (Pending cancelation as it is so useless and not worth my money ) R199
Why am I billed R1139, where as I reported the internet from day 1 of delivery that it has been giving me trouble and I requested it to be collected as it had never worked and only gave me headache daily. And communicating with DSTV is so much of stress there's no on willing to assist.
When will this router be collected from my house. Cause if it's the one accumulating the bill, hell no I won't accept that.
DStv Access R 115 pm
Add in Showmax R99 pm
Internet (Pending cancelation as it is so useless and not worth my money ) R199
Why am I billed R1139, where as I reported the internet from day 1 of delivery that it has been giving me trouble and I requested it to be collected as it had never worked and only gave me headache daily. And communicating with DSTV is so much of stress there's no on willing to assist.
When will this router be collected from my house. Cause if it's the one accumulating the bill, hell no I won't accept that.