kS
kb S
1 reviews | Active since Mar 2021
20 Nov 2024, 14:08
Dstv Router
I placed an order for my router four weeks ago, and I have yet to receive it. I have been diligently following up since last week, and each day I receive a different update regarding the status of the router.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Nov 2024, 14:19Hi KB,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Nov 2024, 14:19
Official
Hi KB,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
kS
kb S's updateReviewer Update
28 Nov 2024, 15:03I finally received the router, but I am still struggling with the activation. Since Monday, I have been having issues activating it. The WhatsApp agents have not been helpful; they keep telling me that my router will be activated within 24 hours since this morning.
Additionally, I paid the full amount for November on the 7th, but the router was only delivered on the 22nd. How can you charge me for December under these circumstances?
Additionally, I paid the full amount for November on the 7th, but the router was only delivered on the 22nd. How can you charge me for December under these circumstances?
kS
kb S's update28 Nov 2024, 15:03
Reviewer Update
I finally received the router, but I am still struggling with the activation. Since Monday, I have been having issues activating it. The WhatsApp agents have not been helpful; they keep telling me that my router will be activated within 24 hours since this morning.
Additionally, I paid the full amount for November on the 7th, but the router was only delivered on the 22nd. How can you charge me for December under these circumstances?
Additionally, I paid the full amount for November on the 7th, but the router was only delivered on the 22nd. How can you charge me for December under these circumstances?