PS
Philane S
1 reviews | Active since Aug 2020
06 Jul 2024, 10:20
Dstv Rooter...kaak
Regardless of million phone calls I make every week and thousand emails I'm writing everyday asking for help still nobody cares to help, I've logged million tickets, I've been told the technical team will call back to assist yet nobody has ever gotten back to me...I regret everyday of my life for taking your stupid wifi rooter contract now I'm stuck with something that's not working yet being paid for😡😡😡
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Jul 2024, 11:48Hi Philane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Jul 2024, 11:48
Official
Hi Philane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
PS
Philane S's updateReviewer Update
10 Jul 2024, 09:15Today marks exactly a month since I took a contract of a WIFI rooter that I'm still stuck with, packed with Gigabites of data, but still not working.
PS
Philane S's update10 Jul 2024, 09:15
Reviewer Update
Today marks exactly a month since I took a contract of a WIFI rooter that I'm still stuck with, packed with Gigabites of data, but still not working.
PS
Philane S's updateReviewer Update
26 Jul 2024, 17:48After all the 100 phone calls I made to your call center and all the Agents I spoke to told me that everything was right and they did not see any fault in my rooter and my Account, Yesterday I had to take leave from work to drive to your walk in center only to be told that my application has been pending since the 10th of June, the RICA was not done properly...Noxolo told me that she will escalate the matter to the head office, even now as I write this message my rooter still says connected without internet, whereas you guys deducted yet again. How long will I keep paying for a service that is not delivered? This is total bull sht.
PS
Philane S's update26 Jul 2024, 17:48
Reviewer Update
After all the 100 phone calls I made to your call center and all the Agents I spoke to told me that everything was right and they did not see any fault in my rooter and my Account, Yesterday I had to take leave from work to drive to your walk in center only to be told that my application has been pending since the 10th of June, the RICA was not done properly...Noxolo told me that she will escalate the matter to the head office, even now as I write this message my rooter still says connected without internet, whereas you guys deducted yet again. How long will I keep paying for a service that is not delivered? This is total bull sht.