DSTV ROBS CLIENTS

So, DSTV messed up my billing AGAIN. After erroneously downgrading me and then what appears to be charging me to get back to a service I had already paid for. On April I inquired about downgrading as my pricelock wad done, and was told via whatsapp that my account balance was R2.21, and that I had already paid for the month of premium viewing. Same day, i was downgraded - I did not authrose this. when I messaged - I t was evetually fixed, but I first had to pay the R2.21 - I paid R338. SO - I have now paid for May - and next payment was due 25 May - and since I had confirmed by downgrade as from this date, I should have paid 599 (which is the fee given) + R25 for a box office rental. Instead DSTV says I must pay R619 - I have since queried this - requested that someone in charge call me and sort this out and also requested that they go investigate all the stuff ups on my account (they forgot I was on PRICELOCK for a few months and incorrectly debited me) - which I had to fork our extra to pay, and did not receive the compensation promised. Fast-foward - and I am now being hit with a bill plus reconnection fee - cos they disconnected me without fixing THEIR error. I hve all the whatsapp, sms and facebook messages sent - and the lack of service, and incorrect information on their systems is appalling. Its been 12 hours now - and still no contact from a human and still disconnected.