Dstv robes it's debit order customers

This is my 3rd complain in 2 weeks. I complained that dstv has charged me for Netflix R199 of which I didn't subscribe to. I've been calling them since 24 December, after I complained here they called and told me they'll remove the Netflix charge I must check my account the next day. Guess what 5 days later the Netflix charge is still on my account, worse part Netflix has skrqdy confirmed that I don't have an account with them dstv must reverse the charge. Dstv is doing this purposely because my account is debit order they want to reach the debit order date so that they can charge me for something I don't have. They keep lying to me saying they'll remove the charge from 24 December till to Date they've done nothing