DSTV robbing us

I have had it now with DSTV and my account. For the last few months my DSTV account keeps getting suspended at least once every week. I pay my full account without fail every month so there is absolutely NO need for my account to be suspended. Every time I call the customer service number I'm greeted with the automated response of having an outstanding amount which always seems to change. This then becomes a conversation with the agent who then always advises something different. At this point I've been told I have a credit of R184 which then changed to a credit of R268. How can I be told I have an outstanding balance when I have a credit on my account with all my POP's since I subscribed. I've spent more time on the phone with DSTV over the last few months than what I have spent actually being able to watch tv. These calls last for hours as I'm waiting for a problem to be solved. I think this is absolutely ridiculous that I have to run around making sense of a problem that's not my doing. I've spoken with so many people, Bukani and Luciano to name a few. The Team leaders such as Nadeem, are so scared to actually pick up the phone and assist their agents, which leaves people with problems like mine to go in circles with all of their employers. Why are DSTV employees being protected against giving out names for safety when it's their own people that's catching on the ****. I will fight for my refund for all the times DSTV has suspended my account with my full payment. At the end of the day I have all my payments as proof, DSTV is robbing us of our services we pay for. I don't want to watch a screen with writing on it or wait 3 days at a time hoping for a call that never comes through. I am beyond annoyed and will take this to any platform available. Someone best take note of this as I've had my last straw.