AK
Andries K
1 reviews | Active since May 2018
31 Jul 2020, 01:07
DSTV ROBBING, THEY CHARGING ME TO RECONNECT MY ACCOUNT FOR ONLY SUSPENDING FOR 18 MINUTES
Can someone assist me with my account, it's blocked now, while i asked for dstv to suspend my account from 24th July till 31st July because I was going away, but to my surprise it was not suspended till 31st July 00h17 and it's demanding me to pay R309 for reconnecting again which is day light ******* and there's no one to assist me on other platforms
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Replies (6)0
Replies (6)AK
Andries K's updateReviewer Update
31 Jul 2020, 01:23Now all you Apps are not working, no response on Facebook, Twitter and whatsApp the answering machine doesn't have option to talk to a person who can answer my questions only knows to send me the crazy price.
AK
Andries K's update31 Jul 2020, 01:23
Reviewer Update
Now all you Apps are not working, no response on Facebook, Twitter and whatsApp the answering machine doesn't have option to talk to a person who can answer my questions only knows to send me the crazy price.
AK
Andries K's updateReviewer Update
31 Jul 2020, 01:49Called the call center they answering machine asked irrelevant questions for 5 minutes and then forward my call to a line that is not working, this is the worst service I've ever experienced, they know how to raise up unnecessary payments and disconnect the service but when i try my all best to reach out to them no one is willing to assist, this very pathetic service, it's either they remove the crazy payment or I'm they cancel my account dstv.
AK
Andries K's update31 Jul 2020, 01:49
Reviewer Update
Called the call center they answering machine asked irrelevant questions for 5 minutes and then forward my call to a line that is not working, this is the worst service I've ever experienced, they know how to raise up unnecessary payments and disconnect the service but when i try my all best to reach out to them no one is willing to assist, this very pathetic service, it's either they remove the crazy payment or I'm they cancel my account dstv.
DStv (MultiChoice)'s replyOfficial
31 Jul 2020, 02:08Hi Andries Kekana,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply31 Jul 2020, 02:08
Official
Hi Andries Kekana,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
AK
Andries K's updateReviewer Update
31 Jul 2020, 02:11It's what I hate when they selling a product, there's an actual human being calling, but when they have to fix their mess you only get a reply from a machine with a same reply from they're other platforms
AK
Andries K's update31 Jul 2020, 02:11
Reviewer Update
It's what I hate when they selling a product, there's an actual human being calling, but when they have to fix their mess you only get a reply from a machine with a same reply from they're other platforms
AK
Andries K's updateReviewer Update
31 Jul 2020, 08:16Dstv Please don't respond only to lie to me, it was R145 that I was supposed to to pay till you guys decided to block my account and demanded that I have to pay R309 for reconnecting and my new month subscription can't block my account at 00h17 31st of July for a new month, don't come with tactics of conning me with the new month price lock subscription, go back and check everything get your facts right before lying, your staff seems as they don't know their job when responding queries because I've raise a concern regarding the amount of R309 for suspending my account which didn't happen on the given date until this morning at 00h17.
AK
Andries K's update31 Jul 2020, 08:16
Reviewer Update
Dstv Please don't respond only to lie to me, it was R145 that I was supposed to to pay till you guys decided to block my account and demanded that I have to pay R309 for reconnecting and my new month subscription can't block my account at 00h17 31st of July for a new month, don't come with tactics of conning me with the new month price lock subscription, go back and check everything get your facts right before lying, your staff seems as they don't know their job when responding queries because I've raise a concern regarding the amount of R309 for suspending my account which didn't happen on the given date until this morning at 00h17.
AK
Andries K's updateReviewer Update
31 Jul 2020, 12:54Thanks very much for the response and effective assistance.
AK
Andries K's update31 Jul 2020, 12:54
Reviewer Update
Thanks very much for the response and effective assistance.