Dstv robbing people

Customer number:***

I am so angry as i am writing this email, I have been calling since July with no assistance so many consultants

On beginning of july i called in regarding the dstv being upgraded to 399 package and paid for upgrade package and ask consultant to downgrade on month end of july ,come beginning of august i paid the 110 package and got dstv disconnected and when called in again they told me they will downgrade effective month end of august so the whole of august was not using dstv services as it was cut off , come today i paid 120 and it is still disconnected and when i called in they told me it is not downgraded ,

I am very frustrated as i keep on paying the amount and not watching dstv I want to complain about the incopetency of your consultants and i want all recordings of all calls i made on august till now to be investigated ,all consultants are saying different stories and not helping I am elderly who is not working and paying with grant money and yet again i am being ****** over and over by dstv multichoice